Job Description

Position: Customer Service Coordinator

Salary: Agreement

1/ General duties/ responsibilities:

• Take care of our customers via the company‘s website and support channels.
• Manage incoming and outgoing emails effectively in one of the support channels.
• Support and manage the PHL agent‘s team.
• Other tasks assigned by the Manager.

2/ Requirements:

• High professionalism and discretion.
• Experience in team management is an advantage.
• English: 6.5 IELTS.
• Interested in US-UK culture.

3/ Benefits:

• The monthly salary is commensurate with the capacity and work value and the 14-month commitment salary/1 year.
• Bonus according to the company‘s business performance each year and individual performance.
• Fully equipped with the latest modern working devices.
• Various online & offline training programs on professional skills and soft skills are conducted by supervisors, mentors, buddies.
• Be guaranteed comprehensive medical care for sickness and accident by VBI Diamond health insurance with high payout, 100% premium sponsored by the company.
• Attractive remuneration and benefits with "mother‘s cooked lunch" every day, "happy day" every week, teambuilding with the company 2 times /year, support for parking costs when going to work and many other attractions.
• The young and dynamic working environment where all opinions are heard and recognized by the managers and kind colleagues.
• Modern "green" office with many open spaces such as gaming room, pantry, booth, conference.
• The culture of learning, recognition, enthusiasm and creativity is always highly appreciated at DLS.

**Working time:

• From 8:30 AM to 6:00 PM, 5 days per week.
• Lunchtime: 12.00 am – 1.30 pm.