Customer Service Coordinator

Văn Phòng Hà Nội

Khối Vận hành & Phát triển

Toàn thời gian

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Job Description

Position: Customer Service Coordinator

Salary: Agreement


1/ General duties/ responsibilities:

  • Take care of our customers via the company‘s website and support channels.
  • Manage incoming and outgoing emails effectively in one of the support channels.
  • Support and manage the PHL agent‘s team.
  • Other tasks assigned by the Manager.

2/ Requirements:

  • High professionalism and discretion.
  • Experience in team management is an advantage.
  • English: 6.5 IELTS.
  • Interested in US-UK culture.

3/ Benefits:

  • The monthly salary is commensurate with the capacity and work value and the 14-month commitment salary/1 year.
  • Bonus according to the company‘s business performance each year and individual performance.
  • Fully equipped with the latest modern working devices.
  • Various online & offline training programs on professional skills and soft skills are conducted by supervisors, mentors, buddies.
  • Be guaranteed comprehensive medical care for sickness and accident by PTI health insurance with high payout, 100% premium sponsored by the company.
  • Attractive remuneration and benefits with "mother‘s cooked lunch" every day, support for parking costs when going to work and many other attractions.
  • The young and dynamic working environment where all opinions are heard and recognized by the managers and kind colleagues.
  • Modern "green" office with many open spaces such as gaming room, pantry, booth, conference.
  • The culture of learning, recognition, enthusiasm and creativity is always highly appreciated at DLS.

**Working time:

  • From 8:30 AM to 6:00 PM, 5 days per week.
  • Lunchtime: 12.00 am – 1.30 pm.


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